It?s the season for campaigns: political campaigns, fundraisers and pollsters are calling and canvassing at all hours.?Businesses are getting revved up for that last sales push in the final financial quarter of the year. If you?re involved in a campaign, business or non-profit that needs to reach a lot of people during a wide range of hours, a professional call center may be a practical investment of your time and money.? If your phone call campaign, customer service or polling could use a boost, here are some reasons to consider outsourcing.
Your business or organization?s reach is expanded. Most call centers work in shifts that can cover an entire 24 hours. By utilizing their shift workers, you could increase your organization?s reach throughout national time zones. The costs of these around-the-clock shifts may be less than one full-time employee who works a standard 40-hour week with limited evenings and weekends.
Call Center operators are trained professionals. Call center managers want their business to appear polished and professional; therefore, they will invest in finding and training individuals that can represent these values. Talented call center operators will maintain a level of professionalism throughout a call and be current on the latest technology available in the call center.
You can avoid long-term contracts. If you?re directing a political campaign or poll, or if you?re in charge of a fundraising campaign for a non-profit organization, a flexible call center is essential. A reputable call center will offer a variety of contract terms for their clients.
You can save money. If you outsource your phone campaign or customer service to a call center, you avoid start-up costs in purchasing hardware, technology, and office rent.? By investing in their infrastructure, call centers can operate more efficiently and make more money. Let their existing system, software and personnel put their expertise to work for your organization.
Your employees can focus on the core of your business. ?Instead of spending non-essential business hours returning phone calls or canvassing for prospects, your employees can focus on their primary job requirements. A polished, professional call center employee can screen calls, conduct polls, and provide customer service for a wide variety of businesses.
You don?t have to outsource overseas. ?There are call center ?hot spots? all over the United States. Centers can range from a handful of operators to hundreds, and can service accounts of all sizes. One such spot is the Alpharetta/Cumming, Georgia area. With access to many Fortune 500 headquarters, this area has a variety of call centers that can service not only these large accounts, but smaller businesses as well.
If you?re working with a non-profit organization or political campaign in Georgia and need a call center, North Atlanta Magazine Corporation has a trained call center staff that can handle campaigns, polls and fundraisers of all sizes. Let our professionals go to work for you and
boost your business. We offer flexible contracts and reasonable rates, and a local staff with a friendly hometown touch. Find out about us on our Facebook page or follow us on Twitter, then give us a call at 1 (770) 889-6933 or email info@natlmag.com
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